Warranty Claims Coordinator


Addison Way, Great Blakenham, Ipswich, Suffolk, IP6 0RL

Permanent, £25,000 - £30,000,

Chassis Cab is a family run business that holds the award-winning DAF Truck franchise for Suffolk, North Essex and Cambridgeshire.

An exciting opportunity has become available at our Ipswich Dealership. We are currently seeking a Warranty claims coordinator to join our successful Warranty Team.

The main focus of the role will be to assist the Warranty Department in processing warranty, repair & maintenance repairs & goodwill awards for our four sites.

Your key responsibilities will include:

  • To submit warranty and R&M claims ensuring they are accurate and entered with in the manufacturers specified timeframe.
  • Investigate & challenge reasons for referred/rejected claims, seeking advice & resubmitting the claim once supporting evidence established.
  • Investigating queries from previous manufacturers part supply or repair history against customers vehicles leading to warranty entitlement.
  • To invoice and close down all agreed and paid repair claims to reconcile the weekly SBI & minimise warranty WIP.
  • Assisting the accounts department in the reconciliation of warranty payments and meeting company turnover targets
  • To assist the service department to ensure work is carried out to the latest manufacturers’ guidelines and procedures, checking diagnostic systems have been correctly used.
  • To reconcile goodwill support awarded by the manufacturer.
  • Ensure displaced parts have been correctly signed for & quarantined ready for warranty return.
  • Understand technicians repair logs to maximise claim return per repair.
  • Understanding of vehicle service requirements ensuring any additional tasks are performed as required & claimed as per manufactures guidelines.

As a Warranty Claims Coordinator you will have:

  • Good computer skills
  • Excellent organisational skills
  • Effective communication skills
  • Previous experience in a similar role within the motor industry or some previous technical experience within the motor industry to help understand & claim for vehicle repairs.

Salary and Benefits:

  • Working for a family run business backed up by DAF Trucks gives you stability, great pay rates, excellent continued training and future progression.
  • Excellent rates of pay
  • Fully funded training
  • Life assurance x 2 salary scheme
  • 22 days holidays plus bank holidays - Holiday allowance rising with length of service
  • Auto enrolment pension with contributory payments up to 5%
  • Cycle to work programme
  • On-site Mental Health First Aiders
  • Company events
  • Free on-site parking

Apply for Warranty Claims Coordinator

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